RingCentral

Business calls, messages and meetings

RingCentral is a business communications app for teams that need calling, texting, video meetings and group messaging in one place. It suits companies managing work across offices, home setups and mobile devices, as well as staff who need to stay connected while away from a desk.

What it brings together

• Business calling with forwarding, screening, auto-attendant menus, call recording and voicemail-to-text conversion.
• SMS and MMS from a business number, with business hours, auto-replies and reusable text snippets.
• One-to-one and group messaging, file sharing, video meetings, content sharing, annotations and virtual backgrounds.
• Mobile faxing, interactive whiteboards and the ability to move a call or meeting between devices.

Tools for mobile work

RingCentral includes live transcription, closed captions, meeting summaries and background-noise reduction. Its driving mode mutes the microphone by default while keeping an easy way to speak. Some AI features, including note-taking, conversation intelligence, message writing and translation, are identified as early-access previews in the supplied information, so availability may vary.

Grade and fit

Grade: A+ from a 4.70 rating across 31,818 reviews. That places RingCentral in the top grade band, with a review record large enough to make the result meaningful rather than based on a small handful of scores. The app has passed 1,000,000 installs and is published by RingCentral.

It is best suited to organisations that want a unified business phone and collaboration service. Integrations include HubSpot, Zapier, Salesforce, Slack and Google Contacts. Access to particular calling, meeting and messaging functions depends on the RingCentral product and plan in use.